Service and customer relations are key to our business, we aim to be regarded as the best on-line at this, the response from customers directly to us and on forums etc. confirms that we are.

We want every order to arrive on time, in good condition and as cheap as possible. We want our site to be easy to use and pleasant to look at. We want every communication to be prompt, helpful and polite.

We pack all orders in high quality mailers and boxes, the boxes we have designed ourselves to give maximum protection and we use bubble wrap inside to help further protect. As record collectors ourselves we fully understand how precious records are to you and we want them to arrive in the best condition possible.

Each order is sent on time without fail and we ship orders up to 5.30PM each week day.

We offer a reserve system which allows customers to build orders over what ever time scale they wish and save on postage.

We offer pre-orders on new releases at a discount up to the release date, allowing savings and making sure you don't miss out on key releases.

We offer split shipping for orders that contain items with a delayed shipping date such as pre-orders.

We are human and occasionally make a mistake, if we do then we will sort it out without question or hassle to yourself.

Our stock is complete and up-to-date, we stock every release available and keep them in stock until they are out of press to give you the best choice possible.

We keep our prices for records and postage as low as possible, we have always been regarded as the cheapest around.